1. Who we are
AlongXide is operated by AlongXide Digital ("AlongXide", "we", "us"). AlongXide connects people who need a product from a nearby area ("Requesters") with people who are willing to buy it and bring it along ("Runners"). This policy explains what information we collect when you use the AlongXide app or this website, how we use it, and the choices you have.
We process personal information in line with applicable data protection law, including the Nigeria Data Protection Act 2023.
2. Information we collect
Information you give us
| Information | When | Why we need it |
|---|---|---|
| Name, email address and password | When you create an account | To create and secure your account and to identify you to the other person in a handoff. |
| Phone number | When you verify your phone by SMS | Phone verification is required before you can accept requests as a Runner. It helps keep the marketplace accountable. |
| Your current area (neighbourhood and city) | When you set it in your profile or allow approximate location | To show you requests nearby and to set the delivery area for your own requests. We only store the area you choose, not a precise or continuous location. |
| Government-issued ID | Only if you choose to apply for a higher Runner limit | So an authorised reviewer can confirm your identity. The ID number is stored encrypted and is not displayed in your profile or to other users. |
| Photos | When you add a reference photo or purchase proof | To describe an item you need, or to show a receipt or product as evidence during a handoff. Photos are shared with the other participant in that handoff. |
| Request and handoff details | While you use the service | Product details, budgets, Runner rewards, deadlines, delivery areas, status updates, delivery codes, ratings, cancellations and support cases, so that both people can see what is happening and we can resolve problems. |
Information collected automatically
Like most apps and websites, we receive basic technical information when you use AlongXide, such as your device type, operating system version, app version, IP address, and logs of when the app connects to our servers. We use this to keep the service running, to fix errors and to protect against misuse.
Information we do not collect
3. How we use your information
- To provide the service: create your account, publish your requests, show nearby requests to Runners, and record each step of a handoff.
- To verify Runners by SMS and, where you choose, by ID review, and to apply the Runner limits that come with each level of verification.
- To let Requesters and Runners communicate about a specific handoff through status updates, purchase evidence, price-change approvals, substitute approvals and delivery codes.
- To review support cases and disputes. Authorised support staff may read the details of a handoff in order to record notes and non-financial recommendations.
- To keep AlongXide safe: detect fraud, enforce our Terms of Service, and protect the rights and safety of our users.
- To send service messages, such as verification codes and important notices about your account or a handoff.
- To improve the app, using aggregated information about how it is used.
4. Who can see your information
Other users
When you post a request, Runners in your area can see the product details, budget, reward, deadline and delivery area. When a handoff is accepted, the Requester and Runner can see each other's name and the information needed to complete the exchange, including photos and status updates posted in that handoff. Your email address, password, phone number and ID documents are never shown to other users.
Service providers
We use trusted third-party providers to host our servers and to deliver SMS verification codes. They process information only on our instructions and only as needed to provide those services.
Legal requirements
We may disclose information if required by law, court order or a lawful request from a public authority, or where necessary to protect the safety of our users or the integrity of the service.
5. How long we keep information
We keep your account information for as long as your account is active. Request and handoff records are kept so that both participants can refer to what was agreed and so that support cases can be reviewed. If you delete your account, we delete or anonymise your personal information within a reasonable period, except where we must keep certain records to meet legal obligations or to resolve an open dispute.
6. Security
We use technical and organisational measures to protect your information, including encrypted connections between the app and our servers and encryption of government ID numbers at rest. Access to ID review and support tools is limited to authorised staff. No system is completely secure, so please use a strong, unique password and keep it private.
7. Your choices and rights
- Access and correction. You can view and update your name, phone number and current area in your profile at any time. If something cannot be changed in the app, contact us and we will help.
- Deletion. You can ask us to delete your account and personal information. In-app deletion is not yet available, so please contact us using the details below and we will complete the deletion for you.
- Permissions. Camera and approximate-location permissions are optional and can be changed in your device settings. Without them you can still use AlongXide, but you will need to type your area and will not be able to add photos.
- Objection and complaints. You may object to certain processing or lodge a complaint with the Nigeria Data Protection Commission or your local data protection authority.
8. Children
AlongXide is for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal information from anyone under 18; if we learn that we have, we will delete it.
9. Changes to this policy
We may update this policy as AlongXide grows. When we make a significant change we will tell you in the app or by email before it takes effect. The date at the top of this page shows when it was last updated.
Contact AlongXide Digital at . We aim to respond to every privacy request within 30 days.